PHOENIX PROJECT LA PRIVACY POLICY

Last Updated: [1/23/2025]

1. Introduction

Welcome to Phoenix Project LA (“Company,” “we,” “us,” or “our”). We provide a collaborative network of professionals to assist fire-affected homeowners in rebuilding or relocating. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:

  • Visit our website at https://phoenixproject.la (“Site”)

  • Interact with us via phone, SMS, email, or other communications

  • Use any related services offered by Phoenix Project LA (collectively, the “Services”)

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree, please discontinue use of our Services.

2. Information We Collect

2.1 Personal Information You Provide

  • Contact Details: When you reach out or sign up for updates, we may collect your name, email address, phone number, or postal address.

  • Home/Property Information: If you engage our Services, you may provide details about your property, location, insurance claim status, or rebuilding needs.

  • SMS Consent & Phone Number: If you opt in to receive SMS notifications, alerts, and/or marketing messages, we will collect your mobile phone number and maintain records of your consent.

2.2 Automatically Collected Information

  • Log & Device Data: We may collect IP addresses, browser type, device information, pages visited, and timestamps.

  • Cookies & Similar Technologies: We use cookies to enhance site performance, personalize user experiences, and analyze site traffic. You can manage cookie preferences in your browser settings.

2.3 Information from Third Parties

We may receive additional information from real estate professionals, public databases, social media, or other partners when it is necessary to facilitate or improve our Services.

3. How We Use Your Information

We use your personal information for the following purposes:

  1. Service Delivery: Coordinating with architects, builders, designers, and real estate professionals to help you rebuild or relocate.

  2. Communication: Sending updates, responding to inquiries, and delivering alerts or important notifications.

  3. SMS Notifications & Marketing: If you consent, we may send SMS text messages regarding appointments, project updates, or occasional marketing offers. Message frequency varies. Standard message and data rates may apply.

  4. Site Improvement & Analytics: Analyzing trends, tracking user navigation, and enhancing Site performance.

  5. Legal & Compliance: Complying with applicable laws and responding to legal requests.

4. How We Share Your Information

  1. Service Providers & Partners: We may share your information with third parties such as builders, real estate agents, insurers, or public adjusters if relevant to assisting with your case.

  2. SMS Delivery Partners: We work with SMS gateway providers to send you text messages. These vendors access only the data needed to perform their services (e.g., your phone number).

  3. Legal Requirements: We may disclose personal information if required by law, subpoena, or other legal process.

5. SMS Consent & Opt-Out

By providing your mobile number and expressly opting in, you consent to receive SMS notifications, alerts, or occasional marketing communications from Phoenix Project LA. You can revoke this consent at any time by replying STOP to any SMS we send or by contacting us at (310) 880-4573 or info@phoenixproject.la . Message frequency varies, and message & data rates may apply. For assistance, reply HELP or contact us at the same number or email.

6. Data Retention & Security

  • Retention: We keep personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law.

  • Security: We implement commercially reasonable safeguards to protect your data. However, no security system is foolproof, and we cannot guarantee absolute protection.

7. Your Rights & Choices

  • Access & Updates: You may request access to or correction of your personal information.

  • Opt-Out of Marketing Emails: Click “unsubscribe” in any marketing email to stop receiving those communications.

  • CCPA / GDPR / Other Laws: Depending on your jurisdiction, you may have additional rights, such as the right to deletion or data portability. Contact us for assistance.

8. Children’s Privacy

Our Services are not directed to individuals under 13 (or 16 in certain regions). We do not knowingly collect information from minors without proper consent.

9. Third-Party Links

Our Site may link to external websites or services not operated by us. This Privacy Policy does not apply to those external sites. We recommend reviewing their separate policies.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. The “Last Updated” date above indicates the latest revision. Your continued use of our Services after any changes constitutes acceptance of the revised Privacy Policy.

11. Contact Us

For any questions about this Privacy Policy or to exercise any rights, please contact us at:

  • Phone: (310) 880-4573

  • Email: infor@phoenixproject.la

  • Address: 80 W. Sierra Madre Blvd #328 Sierra Madre, CA 91021